Terms and conditions
1. Introduction and Definitions
These General Terms and Conditions (“Terms”) govern the rights and obligations between you as the Buyer and us as the Seller – Mo Lashes s.r.o., Osadná 2, 831 03 Bratislava, Company ID: 50852388, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, File No. 119227/B.
Our contact details:
📧 info@viktoriamolashes.com
📞 +421 907 201 208
These Terms apply to all contracts concluded through our online store at www.viktoriamolashes.com.
For information about the processing of personal data, please visit our Privacy Policy.
Contracts between you and us are concluded remotely, through online communication, without physical presence.
If any provision of these Terms conflicts with a specific agreement made during your order, the specific agreement shall prevail.
Definitions
Digital Content – goods or services provided in digital form (e.g., online course, e-book, video).
Price – the amount payable for the goods.
Shipping Fee – the cost of delivering goods, including packaging and postage.
Total Price – the sum of the product price, shipping, and any additional fees.
VAT – value-added tax as required by applicable law.
E-shop – our online store at www.viktoriamolashes.com
Invoice – a tax document for paid goods.
Order – your binding proposal to conclude a purchase contract.
Entrepreneur – a person acting within the scope of their business activity.
Consumer – a natural person not acting within business activities.
Consumer Contract – a purchase agreement between us as the seller and you as the consumer.
Goods – all products available in the online store, including those with digital elements.
User Account – your personal account on our e-shop for managing orders and history.
Contract – the purchase agreement concluded after your order is confirmed.
Distance Contract – an agreement concluded via online or remote communication tools.
Civil Code – Slovak Act No. 40/1964 Coll., as amended.
Consumer Protection Act – Slovak Act No. 108/2024 Coll.
2. Contract Conclusion
2.1 General Terms
Goods can only be purchased through our online store at www.viktoriamolashes.com.
When placing an order, you must provide accurate, complete, and up-to-date information. We rely on these details for order processing, invoicing, and delivery.
The contract can be concluded only in the Slovak language and is made remotely via our e-shop.
Any internet or communication costs are paid by you and do not exceed your usual internet fees.
2.2 Order Process
To purchase goods, you must create an order proposal on our e-shop.
The order form must include:
selected products (added to cart),
chosen delivery and payment method,
price, shipping cost, VAT, and total price,
your contact and billing information (name, address, phone, email).
Before submitting the order, you can review and edit all details.
You submit the order by clicking the “Order with payment obligation” button.
Before sending, you must confirm that you have read and agree to these Terms by checking the required box.
After submitting your order, we will send you a confirmation email summarizing your order.
The contract is concluded at that moment.
The Terms valid on the day of your order form part of the contract.
2.3 Order Confirmation or Modification
If we cannot confirm your order (for example, the product is unavailable or exceeds quantity limits), we will contact you by email.
We may send you a revised offer, which becomes binding once you approve it.
If an obvious pricing error occurs (for example, a mistyped price or clearly incorrect value), we are not obliged to deliver the goods at that price — even if the order was confirmed.
We will contact you, offer the correct price, and you may choose whether to proceed.
2.4 Payment Obligation
Once your order is confirmed, you are obliged to pay the total price.
If you have a user account, you can place orders faster, as your saved details will be pre-filled automatically.
2.5 Discounts and Promotions
If discounts or promotions are available, you can apply them by entering a discount code during checkout.
The discount will be displayed and deducted in your shopping cart before payment.
3. User Account
3.1 Creating an Account
You can create a user account in our online store, which allows you to:
view your order history,
save delivery details,
manage personal information and preferences,
shop faster in the future.
During registration, you must provide accurate and complete information.
You may update your details at any time in your account settings.
3.2 Access and Security
Your account is protected by your username and password.
These credentials are private and must not be shared with third parties.
We are not responsible for any misuse or damages caused by unauthorized access.
If you suspect unauthorized activity, change your password immediately and contact us.
3.3 Account Usage
Your account is personal and may not be shared with others.
Certain account-related benefits (such as discounts or order history) are tied exclusively to your account and cannot be transferred.
3.4 Account Suspension or Deletion
We reserve the right to suspend or delete your account if:
it has been inactive for more than 10 years,
you request deletion,
you violate these Terms or applicable law.
You can also request deletion anytime by emailing info@viktoriamolashes.com.
3.5 Maintenance
The user account may occasionally be temporarily unavailable due to technical maintenance.
We always aim to minimize downtime and inform you in advance whenever possible.
4. Price and Payment Terms
4.1 Displayed Price
The price of each product is shown on our e-shop — on the product page, in the shopping cart, and in the order summary.
All prices include VAT and applicable fees, unless stated otherwise.
A delivery fee may apply depending on the selected shipping method.
If free delivery is offered, this will be clearly indicated in your order.
If there is any difference between the price shown in the shop and in the order summary, the price in the order applies.
4.2 Payment Methods
You can pay the total amount (product + shipping) using one of the following methods:
💳 Online card payment
Payments are processed via Barion or PayPal.
You will receive a confirmation email after successful payment.
The goods are shipped after the payment is received.
💸 Bank transfer
Payment details are sent to your email after order confirmation.
The payment must be completed within 14 days.
The goods are shipped once the payment is credited to our account.
🚚 Cash on delivery (COD)
Pay in cash or by card when receiving the goods.
Available only within Slovakia, with a small handling fee.
🏢 Cash upon personal pickup
Pay directly at our premises when collecting your order.
4.3 Installment Payments (Courses & Workshops)
For courses or workshops, we offer installment options:
2 × 50% of the total price, or
3 × ⅓ of the total price.
The first payment (deposit) must be made at least 14 days before the course date,
and the final payment must be made on the day of the course.
For installment payment requests, contact us at info@viktoriamolashes.com.
4.4 Invoicing
After payment, you will receive an electronic invoice via email.
It will also be available in your user account if you have one.
4.5 Retention of Ownership
The goods remain our property until the total price is paid in full.
Ownership transfers to you only after payment is received and the goods are delivered.
5. Delivery of Goods
5.1 Delivery Options
We offer the following delivery methods:
Personal pickup – at our address:
Björnsonova 10/2, 1st floor, 940 02 Nové Zámky
(Please schedule your pickup time in advance.)
Courier delivery – via Slovenská pošta or GLS.
We currently deliver within Slovakia and the Czech Republic.
5.2 Delivery Time
We ship orders without unnecessary delay, no later than 30 days after the contract is concluded, unless otherwise agreed.
The goods are considered delivered once:
you or an authorized person receive them, or
we hand them over to the carrier (if you have chosen your own shipping company).
Products requiring installation are considered delivered after the installation is completed.
Digital goods are considered delivered once the digital content or service is made available for download.
5.3 Delay Notification
If there are circumstances that may affect delivery time, we will inform you promptly via email.
You will receive a new estimated delivery date and can decide whether to proceed with the order.
Your right to withdraw from the contract remains unaffected.
5.4 Acceptance of Goods
Upon delivery, please check the package condition.
If the packaging appears damaged or tampered with, do not accept the shipment and contact us immediately at:
📧 info@viktoriamolashes.com or ☎️ +421 907 201 208.
The goods must be collected at the agreed place and time.
If you fail to accept the delivery, we will notify you where and until when you can collect it, or resend it upon your written request.
You are responsible for the cost of redelivery.
5.5 Liability for Damage or Loss
The risk of accidental damage, deterioration, or loss of goods passes to you once the goods are delivered.
If you do not collect the goods due to reasons on your part, the goods are considered delivered when you could have accepted them.
6. Complaints and Liability for Defects
6.1 Warranty Period
All goods are covered by a 24-month legal warranty, unless stated otherwise.
The warranty period begins on the day of delivery.
If a longer warranty is provided (on the packaging or in product materials), the longer period applies.
6.2 Defective Goods
A product is considered defective if:
it does not match the agreed description, quantity, or quality,
it is not suitable for normal use,
it does not serve its intended purpose,
or it lacks agreed or customary accessories.
We are not responsible for defects caused after delivery (e.g., improper use, damage, or wear and tear).
6.3 Submitting a Complaint
You can submit a complaint:
by email: info@viktoriamolashes.com
or by mail to:
Mo Lashes s.r.o., Osadná 2, 831 03 Bratislava, Slovakia.
Please include:
your name and contact details,
order number,
description of the defect and how you wish to resolve it,
proof of purchase (invoice or payment confirmation).
The goods must be returned clean and properly packed to prevent damage during shipping.
6.4 Complaint Handling
Upon receiving your complaint, we will send you a written confirmation of receipt.
We will resolve the complaint within 30 days from the date it was received.
After processing, we will inform you by email about the result.
If the complaint is valid, you are entitled to:
repair of the product,
replacement with a new one, or
refund of the purchase price if repair or replacement is not possible.
We will reimburse the shipping costs if the complaint is accepted as justified.
6.5 Complaints for Services or Digital Content
For digital products or online courses, the same complaint rules apply.
You may file a complaint if content cannot be displayed, accessed, or used as described.
We will provide repair, renewed access, or a refund, depending on the situation.
6.6 Dispute Resolution
If you are not satisfied with the outcome of your complaint, you may contact:
Slovak Trade Inspection (SOI) – www.soi.sk,
or use alternative dispute resolution (ADR) under Slovak Act No. 391/2015 Coll.
7. Withdrawal from the Contract (Returns and Refunds)
7.1 Consumer Right of Withdrawal
If you are purchasing as a consumer, you have the right to withdraw from the contract within 14 days, without giving any reason, starting from:
the day you receive the goods, or
the day you receive the last item in a multi-item order.
For digital products (such as online courses, videos, e-books), the right to withdraw expires once access is provided, provided you have given explicit consent to start delivery before the 14-day period.
7.2 How to Withdraw
You can withdraw from the contract by completing our withdrawal form or by sending an email to:
Please include:
your full name,
order number,
date of purchase,
and your bank account number for the refund.
Return the goods within 14 days from the date of withdrawal notification to:
Mo Lashes s.r.o., Osadná 2, 831 03 Bratislava, Slovakia
You are responsible for the cost of returning the goods.
7.3 Refund Process
Once we receive the returned goods, we will refund all payments received, including the original delivery cost (except extra fees if you chose a non-standard delivery method).
Refunds are issued within 14 days of receiving your withdrawal notice, using the same payment method unless otherwise agreed.
We may withhold the refund until we have received the goods or proof of shipment.
7.4 Condition of Returned Goods
You are responsible for any reduction in the value of goods resulting from handling beyond what is necessary to verify their nature and functionality.
Returned goods should be complete, undamaged, and ideally in their original packaging.
7.5 Exceptions to Withdrawal
You cannot withdraw from the contract if it concerns:
opened cosmetic products (for hygiene reasons),
digital content made available with your consent before the withdrawal period,
goods made to order or customized according to your request.
8. Complaints and Dispute Resolution
8.1 Filing a Complaint
If you are not satisfied with our products or services, please contact us:
📧 info@viktoriamolashes.com
☎️ +421 907 201 208
We handle complaints promptly, no later than 30 days after receipt.
Our goal is to find a fair and lawful solution for every customer.
8.2 Alternative Dispute Resolution (ADR)
If we cannot resolve the dispute directly, you have the right to contact an Alternative Dispute Resolution (ADR) body.
Authorized ADR body:
Slovak Trade Inspection (SOI)
Central Inspectorate – Department of International and Legal Affairs
Bajkalská 21/A, P.O. BOX 29
827 99 Bratislava 27, Slovakia
Website: www.soi.sk
ADR procedures can only begin if you have first contacted the seller and the dispute has not been resolved directly.
Filing an ADR proposal is free of charge, and the process is conducted online.
8.3 Online Dispute Resolution (ODR)
Consumers can also use the European Online Dispute Resolution (ODR) platform, designed for online dispute settlement between consumers and traders.
You can access it here:
👉 https://ec.europa.eu/consumers/odr
When submitting your complaint, please use our contact email:
📧 info@viktoriamolashes.com
8.4 Governing Law and Jurisdiction
All legal relations between the seller and the customer are governed by the laws of the Slovak Republic.
Any disputes shall be resolved by the competent court in Slovakia.
9. Final Provisions
9.1 Validity
These Terms and Conditions are valid and effective as of July 1, 2024.
The current version is always available on our website www.viktoriamolashes.com.
9.2 Changes to Terms
We reserve the right to update or amend these Terms.
Any change applies only to orders placed after the new version takes effect.
Orders placed before that date remain governed by the previous version.
9.3 Data Protection
We process your personal data in accordance with GDPR and the Slovak Data Protection Act.
You can find details here:
9.4 Communication
Official communication between us and the customer takes place via:
- e-mail: info@viktoriamolashes.com,
- or by mail:
Mo Lashes s.r.o., Osadná 2, 831 03 Bratislava, Slovakia.
We usually respond within 2 business days.
9.5 Governing Law and Jurisdiction
All legal relations between the seller and the buyer are governed by the laws of the Slovak Republic.
Any disputes shall be resolved by the competent court in Slovakia.
9.6 Contract Storage
Contracts concluded via our e-shop are stored electronically.
They are not directly accessible to customers, but the buyer always receives an order confirmation and a copy of the Terms and Conditions by e-mail.
9.7 Liability and Force Majeure
We are not liable for damages caused by force majeure (e.g., natural disasters, pandemics, supplier outages, technical failures).
If such a situation lasts more than 10 days, either party may withdraw from the contract.
